Run billing, CRM, AI, branches, and daily retail operations from one connected platform.

Optical Mart is positioned as a full optical operating system, connecting the front desk, billing counter, prescriptions, vendors, follow-up, AI tools, and multi-branch visibility without forcing teams into separate tools.

What Optical Mart helps store teams handle

Optical Mart is built for optical businesses that want faster daily execution, cleaner records, and better customer retention without juggling disconnected software.

The platform already includes working modules for daily store operations, automation, branch control, reporting, super admin growth tooling, and AI-assisted workflows.

• GST-ready billing, invoices, and payment tracking
• Customer CRM with prescriptions, order history, and follow-up
• Appointments, walk-in tokens, reminders, and recall flows
• Order lifecycle, lab tracking, pickup, and aftercare visibility
• Inventory AI, vendors, purchase orders, and refill suggestions
• Reports, decision console, AI chat assistant, and OCR
• Multi-branch control, staff targets, and branch-wise reporting
• Super admin plugins, lead discovery, SEO growth, and platform settings

Core modules already live in the platform

• GST Billing & Invoice Engine: Create GST-ready invoices, keep payment visibility clean, and support consistent on-screen, print, and PDF invoice workflows.
• Customer CRM & Lifetime View: Maintain full customer records with order history, due visibility, lifecycle follow-up, and retention-focused customer context.
• Prescription Workflow & Lens Intelligence: Capture prescriptions, compare eye power changes, connect them to billing, and support smarter lens recommendations and OCR-assisted intake.
• Order Lifecycle, Lab & Delivery Tracking: Track every job from booking to lab, ready-for-pickup, delivered, warranty, or repair with due recovery and communication support.
• Appointments & Walk-In Queue: Book eye tests, manage appointment statuses, issue walk-in tokens, trigger reminders, and recover missed visits from one scheduling desk.
• Inventory, Barcode & Product Control: Manage frames, lenses, accessories, pricing, barcodes, low stock, and dead-stock signals with better operational visibility.
• Vendor Purchase & Refill Desk: Create vendor records, raise purchase orders, receive stock, review supplier exposure, and use AI-backed refill suggestions.
• WhatsApp CRM & Campaign Automation: Run pickup, payment due, recall, VIP, win-back, and no-show campaigns with safer queue controls and reusable message logic.
• Reports & Decision Console: Review revenue, collections, stock risk, branch performance, staff targets, and decision-ready analytics from one reporting workspace.
• AI Assistant, OCR & Autopilot: Use chat commands, voice input, OCR, smart search, guarded automation, adaptive learning, and AI copilots to reduce manual effort.
• Staff Targets, Roles & Coaching: Assign roles, set monthly targets, review branch-aware performance, and coach staff using live operational and appointment data.
• Multi-Branch Operations: Support multi-location businesses with branch switching, branch-bound staff access, inter-branch transfers, and branch comparison dashboards.
• Super Admin Growth & Platform Control: Manage shops, plugins, SEO settings, lead discovery, growth automation, global integrations, and rollout governance from one platform panel.

Typical rollout path for an optical business

• Configure Your Business: Start with shop identity, GST, seller details, staff roles, and optional branch setup so operations and invoices are ready from day one.
• Run Daily Retail Faster: Register customers, capture prescriptions, create orders, manage appointments, and keep inventory and staff aligned from one workflow.
• Automate Follow-Up & Buying: Use CRM automation, purchase suggestions, reports, and AI guidance to improve repeat business, due recovery, and buying decisions.
• Scale With AI & Super Admin: Expand into multi-branch operations, branch targets, lead discovery, plugin control, and platform-scale oversight as the business grows.